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Privacy Policy

Effective Date: December 8, 2025

Provision Virtual Solutions (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, virtual solutions, and SMS messaging features provided through platforms like Zoom Phones. By using our services, you agree to the terms of this Privacy Policy.

ProVision Virtual Solutions uses SMS messaging to communicate with customers regarding customer support, service updates, scheduling, account-related communications, and other business-related notifications.

If you have any questions about this Privacy Policy or our practices, please contact us at corporate@provisionvirtual.com.

1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Such as your name, email address, phone number, and mailing address, which you provide when signing up for our services, subscribing to newsletters, or opting into SMS communications.
  • Usage Data: Information about how you interact with our website and services, including IP address, browser type, device information, pages visited, and timestamps.
  • Communication Data: Details from your interactions with us, such as SMS messages, emails, or support requests.
  • Other Information: Any additional data you voluntarily provide, such as feedback or preferences.

We collect this information directly from you, automatically through cookies and similar technologies, or from third-party sources (e.g., analytics providers).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our virtual solutions and services, including SMS messaging via Zoom Phones.
  • To communicate with you, such as sending service updates, promotional messages (with your consent), or responding to inquiries.
  • To improve our services, analyze usage trends, and enhance user experience.
  • To comply with legal obligations, prevent fraud, and ensure the security of our systems.
  • For internal business purposes, such as auditing and data analysis.
  • Message frequency varies based on customer interaction and service needs.

3. Sharing of Your Information

We do not sell, rent, or share your personal information (including phone numbers) with third parties or affiliates for marketing, lead generation, or any other commercial purposes.

We may disclose your information in limited circumstances:

  • To service providers who assist us in operating our business (e.g., cloud hosting, analytics, or SMS delivery partners like Zoom), but only under strict confidentiality agreements and for the sole purpose of providing our services.
  • If required by law, such as in response to a subpoena, court order, or regulatory request.
  • In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the business.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data, consent records, and related personal information will not be shared with any third parties except as required to provide messaging services, comply with legal obligations, or protect our rights.

We do not sell consumer personal information.

4. SMS Messaging and Opt-In/Opt-Out

If you opt into our SMS messaging services (e.g., via Zoom Phones), we will use your phone number solely to send you relevant communications, such as alerts or updates. Message and data rates may apply. You can opt out at any time by replying “STOP” to any message or contacting us directly. For help, reply “HELP” or email us.

We respect your privacy and will not use your phone number for unsolicited marketing without your explicit consent.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

  • Accessing, correcting, or deleting your data.
  • Opting out of certain communications.
  • Withdrawing consent where applicable.

To exercise these rights, contact us at corporate@provisionvirtual.com. We will respond to verifiable requests within a reasonable timeframe.

7. Children’s Privacy

Our services are not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it.

8. International Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes constitutes acceptance.

10. Changes to This Privacy Policy

Customers may opt in to receive SMS communications by:

  • Submitting a website form that requests SMS communications
  • Providing verbal consent during a customer interaction
  • Requesting communication via SMS with a ProVision Virtual Solutions representative

Consent to receive SMS messages is not a condition of purchase.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Provision Virtual Solutions Email: corporate@provisionvirtual.com

This Privacy Policy is hosted on our website at: https://www.provisionvirtual.com/sms-privacy.