SMS Terms & Conditions

01 Program Description

ProVision Virtual Solutions (“ProVision,” “we,” “us,” or “our”) operates an SMS messaging program to communicate with customers and contacts regarding the following types of messages:

• Appointment reminders and scheduling confirmations
• Service updates, delivery notifications, and order status
• Follow-up communications related to inquiries or quotes
• Account-related alerts and business notifications
• Customer support responses and operational updates

These Terms & Conditions govern your participation in the ProVision Virtual Solutions SMS program. By opting in to receive SMS messages from us, you agree to these terms.

02 Consent & Opt-In

You may opt in to receive SMS messages from ProVision Virtual Solutions through one or more of the following methods:

• Submitting a web form on our website that includes SMS consent language
• Providing verbal consent during a customer service interaction
• Signing a paper intake or service agreement that includes SMS consent
• Requesting communication via SMS directly with a ProVision representative

Consent to receive SMS messages is not a condition of purchase or use of any ProVision Virtual Solutions service. You may continue to receive our services regardless of whether you opt in to SMS communications.

03 Message Frequency

Message frequency varies based on the nature of your service interaction with ProVision Virtual Solutions. You may receive occasional one-time notifications (such as appointment reminders) or recurring messages over the course of a service engagement. We will not send unsolicited messages beyond the scope of the service interaction for which you provided consent.

04 Message & Data Rates

Message and data rates may apply. SMS messages sent and received may count against your mobile plan’s text message allotment. ProVision Virtual Solutions does not charge a fee to participate in this SMS program. Contact your mobile carrier for information about your plan’s messaging rates.

05 How to Opt Out (STOP)

You may opt out of receiving SMS messages from ProVision Virtual Solutions at any time.

To opt out, reply with any of the following keywords to any message we send:

Upon receipt of a valid opt-out keyword, you will receive a final confirmation message and no further SMS messages will be sent. If you wish to re-enroll after opting out, you must provide consent again through one of the opt-in methods described above.

You may also opt out by contacting us directly at corporate@provisionvirtual.com.

06 How to Get Help (HELP)

If you need assistance with this SMS program, reply with any of the following keywords to any message we send:

You will receive an automated response with contact information. You may also reach us directly:

• Email: corporate@provisionvirtual.com
• Website: provisionvirtual.com

07 Privacy & Data Use

Your phone number and SMS opt-in data will not be sold, rented, or shared with third parties or affiliates for marketing, lead generation, or any commercial purpose unrelated to delivering our services. Text messaging originator opt-in data and consent records will not be shared with any third parties except as required to operate the SMS program (e.g., our messaging service provider) or as required by law.

For full details on how we collect, use, and protect your personal information, please review our SMS Privacy Policy and our Privacy Policy.

08 Supported Carriers

This SMS program is available on most major U.S. mobile carriers, including but not limited to AT&T, T-Mobile, Verizon, and other regional carriers. Carrier support may vary. ProVision Virtual Solutions is not liable for delayed or undelivered messages due to carrier limitations or network conditions.

09 Changes to These Terms

We may update these SMS Terms & Conditions from time to time. The updated version will be posted on our website with a revised effective date. Your continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.

10 Contact Us

For questions or concerns about this SMS program or these Terms & Conditions, contact: