Bookkeeping
CX
About

ProVision Virtual Solutions (“we,” “us,” “our,” or “ProVision”) operates the website provisionvirtual.com (the “Website”) and provides business process outsourcing services, including bookkeeping, customer support (CX), virtual assistance, automation solutions, and related professional services (collectively, the “Services”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, contact us, use our Services, or interact with us in other ways. By using the Website or our Services, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information Information that identifies, relates to, or could reasonably be linked to you, such as:

  • Name
  • Email address
  • Phone number
  • Business name and address
  • Job title
  • Payment information (handled securely by third-party processors)
  • Any other information you voluntarily provide when contacting us, requesting a quote, signing up for services, or communicating with us (e.g., via forms, email, chat, phone, or SMS)

b. Business/Client Information As part of delivering Services, we may process data on behalf of our clients, including customer data of our clients. We act as a service provider/processor for such data and do not use it for our own purposes beyond providing the contracted Services.

c. Automatically Collected Information When you visit the Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited, time and date of visit, time spent on pages
  • Referring/exit pages
  • Device information
  • Cookies, web beacons, and similar tracking technologies (see Cookies section below)

d. Communications If you contact us (email, phone, chat, contact form, SMS), we may keep records of that correspondence.

2. How We Collect Information

We collect information:

  • Directly from you (forms, emails, calls, contracts, service agreements)
  • Automatically via cookies, server logs, analytics tools (e.g., Google Analytics), and similar technologies
  • From third parties (e.g., business referrals, payment processors, or service providers we use to deliver Services)

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Services (e.g., bookkeeping, customer support, automation)
  • Process inquiries, quotes, and service requests
  • Communicate with you
  • Send marketing communications
  • Process payments and manage billing
  • Comply with legal obligations, resolve disputes, and enforce agreements
  • Protect the security and integrity of the Website and Services
  • Analyze Website usage and improve user experience

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze trends, and administer the Website. Cookies may be “persistent” or “session” cookies. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent, but some Website features may not function properly without cookies.

We may use third-party services such as Google Analytics to collect and analyze usage data. These services may set their own cookies.

5. Sharing of Information

We do not sell your personal information. We may share information in some limited circumstances with our business partners or service providers.

6. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Data processed on behalf of clients is retained per our client agreements.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

  • Access, correction, or deletion
  • Opt-out of marketing communications (unsubscribe links are included)
  • Opt-out of certain data sharing (where applicable under state laws like CCPA)

To exercise these rights, contact us at the details below. We may ask for verification of your identity.

California Residents: Under CCPA/CPRA, you have additional rights (e.g., to know, delete, correct, and opt out of sale/sharing). We do not sell personal information.

9. International Data Transfers

If you are outside the United States, information may be transferred to and processed in the U.S. or other countries. We take appropriate safeguards for such transfers.

10. Children’s Privacy

Our Website and Services are not directed to children under 18 We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it.

11. Changes to This Privacy Policy

We may update this Policy from time to time. The updated version will be posted here with a revised “Last Updated” date. We encourage you to review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to invoke your CCPA/CPRA rights, contact us at:

ProVision Virtual Solutions Email: corporate@provisionvirtual.com

Thank you for trusting ProVision Virtual Solutions with your information.